But NordVPN, our #1 rated provider, delivers a better service at a lower VPN has become popular, as it is a VPN that is very easy to download and install, and also offers the best security, speed and simplicity. Email was somewhat slower, but still reasonable for the industry. Live chat gives straight answers in a friendly manner, with great response time. Stellar organization makes it easy to find what you need, without a glitzy layout. ![]() has a huge knowledge base, good video tutorials, and multiple screenshots for troubleshooting. We found customer support to be clear and up-front across the board. ![]() Separate accounts required for simultaneous connections.While we consider it a benefit that does not log connection metadata, it comes with a negative: unless you get the most expensive plan, does not permit multiple simultaneous connections, and separate log-ins are required. It’s very easy to turn advanced privacy features off and on, or to switch between protocols, and the privacy policy is written in easy-to-understand language.Īndroid and iOS mobile users will find very similar, stripped-down apps easy to use but without advanced features or much information available. We love the tabs for settings that include helpful tips explaining less-obvious features. Even a beginner can easily and quickly grasp and use the desktop connect button and adjacent dropdown location menu, without distracting maps or graphics. apps are well designed, supremely functional, and very responsive with fast connection times. Each covered city has between 4 and 8 servers, and each server has between 4 and 8 shared IP addresses. In the US, there are servers in several cities, but user choice is limited to east coast or west coast. Most of the more populated areas are covered, though, and new servers are being added regularly, with India and Norway recently joining the network. You are usually unable to choose a specific city for your server usage, and far-flung exotic locations are not covered at all. Server location choices are quite limited for users compared to some competitors. is simply one of the best VPNs for privacy that we’ve seen. The privacy features are advanced and numerous, and include DNS leak blocking, DNS server options, killswitch, port selection, and randomization. Since the Plus package has a data cap, it does need to make basic data usage logs for Plus customers, but even these are deleted hourly. is strictly zero-log, creating only temporary logs of very basic connection data during a session, which are deleted immediately after you log out. Incorporated in Malaysia, it’s not subject to US or EU regulations. Privacy policies and protocols are where really shines. The somewhat limited server locations may also displease some users looking to unblock content in more obscure countries. Netflix blocks, however, which is a major detractor for streamers. ![]() works well for gaming, torrenting, BBC iPlayer, Google/Gmail, Kodi, HBO, Facebook, and Twitter. Connection speed was great on all of the server networks. US servers were fast enough for HD video streaming, but still disappointing overall. Most of the speeds outside the UK were simply adequate, but not outstanding. Users in other parts of the globe see nothing like those speed records, however. Its upload and download speeds simply blow away the rivals for UK customers - especially gamers and torrenters, since uploads were even faster than downloads. If we were just looking at UK service, would definitely get a perfect 10.
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